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Returns
Thirty days on catalogue mats, used or not. If it did not suit the desk, that is a good enough reason.
01
Tell us within 30 days
Reply to your order email or write to returns@deskmat.co with the order number. No form, no photos needed.
02
Roll it, do not fold it
Send it back in the tube it arrived in. We email a prepaid label for Morocco and the EU; elsewhere we refund the postage you paid.
03
Refunded in 3 working days
Back to the original payment method as soon as the tube is scanned at our end. Exchanges ship the same day.
Covered
✓Any catalogue design, in any size, used or unused
✓Wrong size ordered — we swap it once, free
✓Stitching, print or base faults, for two years
✓Damage in transit, replaced without a return
Not covered
—Personalised mats printed with your own artwork or name
—Bespoke sizes made outside the five standard cuts
—Fading caused by direct sunlight over years of use
—Cuts, burns and pet damage — we will quote a repair instead
Custom orders
A proof replaces the return window
Because a personalised mat cannot be resold, we send a render of your artwork on the exact size you chose and print nothing until you approve it. If our print does not match the approved proof, it is on us.