Help Centre

Still stuck?

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Measure the width you can spare on the desk. Extended (900 × 400 mm) fits a full-size keyboard plus a mouse for most people; Large (700 × 300 mm) suits a TKL or 65% board; Full Desk (1200 × 600 mm) covers a standard 120 cm desktop edge to edge.

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Stitched lasts longer and is what we recommend for anything you will keep for years. Heat-sealed sits a fraction flatter under a low-profile wrist rest and costs $4 less. Both are sealed on all four sides.

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Send the largest file you have — at least 3000 px on the long edge. We colour-proof every upload by hand and send a digital proof within four hours. If a file will not hold up at your chosen size, we tell you before anything is printed.

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Every mat ships rolled, never folded, so there are no creases. Lay it flat with the rubber side down and it settles within a few hours; overnight under a couple of books if you are impatient.

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Yes. The micro-weave is a mid-fast surface: quick enough for wide 400 DPI swings, textured enough to stop on target. Optical and laser sensors both track it without calibration.

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Up to 1400 × 700 mm, yes. Email the exact dimensions and we quote within a day. Bespoke sizes are made to order and are not covered by the 30-day return.